The Impact of Quality Assurance Systems to Marinduque State College Selected Instructional Services

Abstract

As the world continues to evolve, man also continues to pursue excellence in almost all aspects, thus, he works towards quality.  This study aimed to assess the impact of Quality Assurance Systems employed by the Marinduque State College (MSC) in its instructional services as an ISO-certified and AACCUP accredited institution.  It sought to answer the current status of the institution’s certification and accreditations, the degree of impact of employing Quality Assurance Systems as observed by its stakeholders, and a sustainability model that may further the developments of the institution.  The philosophies of Total Quality Management (TQM) gurus like Deming, Juran, and Feigenbaum, and the principles and practices espoused by quality assurance systems like ISO and AACCUP, served as catalysts for the study, applying the quantitative research design and waterfall methodology as applied to research with the main campus in Boac and branches in Sta. Cruz, Torrijos, and Gasan of the Marinduque State College as locale and respondents’ sources.  With 1,588 respondents composed of faculty, administrators, students, alumni, parents, and community, this study found using statistical tools like mean, ranking, and t-statistics that the employment of quality assurance systems was observed by the stakeholders to be “With High Impact” to “With Very High Impact” across the seven identified instructional services. Employing Quality Assurance Systems in academic institutions is a highly strategic move to ensure the delivery of quality education.  A crafted Quality Assurance Sustainability Model for Higher Education was suggested to be implemented.

Keywords: instructional services, accreditation, certification, quality assurance